Privacy Policy

At Breakthrough Solutions, we are dedicated to safeguarding your privacy in accordance with the Privacy Act 1998 (Cth). This Privacy Policy outlines our current policies and practices regarding the collection and use of personal information.

WHAT INFORMATION DO WE COLLECT, AND HOW DO WE USE IT?

We will request personal information when assisting you with your financial needs. The information you provide is utilized to support your credit requirements. We only share your information with the companies you select to engage with (and their representatives).

We also use your information to deliver requested product details and to manage our ongoing relationship with you, such as invoicing and client surveys, among other things. This communication may occur via mail or electronically unless you specify your preference not to receive electronic communications.

Occasionally, we may inform you about promotions, new services, special offers, events, or articles of interest. These updates may be sent to you via email or by post.

If you prefer not to receive this information, please contact us via email.

Internally, your information may be used to help us enhance our services.

WHAT IF YOU DON’T PROVIDE SOME INFORMATION TO US?

Failure to provide complete information may impede our ability to properly advise or assist you with your credit requirements.

HOW DO WE HOLD AND PROTECT YOUR INFORMATION?

We are committed to maintaining the reliability, accuracy, and completeness of your personal information while ensuring its privacy and security. Personal information is retained for a reasonable period based on the purpose for which it was collected or to adhere to applicable legal or ethical reporting and document retention obligations.

We securely store the information collected from you.

WILL WE DISCLOSE THE INFORMATION WE COLLECT TO ANYONE?

We do not sell, trade, or rent your personal information to third parties.

There may be instances where we need to share your information with our credit licensee for administrative and supervisory purposes. We might also disclose your information to service providers, such as mailings on our behalf. In certain situations, we may need to provide your information to other companies during a corporate sale, merger, reorganization, dissolution, or similar event. However, we will make every effort to ensure they protect your information as we do.

Your information may also be disclosed if required by law or under specific circumstances permitted by the Privacy Act.

HOW CAN YOU CHECK, UPDATE OR CHANGE THE INFORMATION WE ARE HOLDING?

Upon receiving your written request and sufficient information for us to identify the data, we will disclose the personal information we have on record. We will also correct, amend, or delete any personal information found to be inaccurate.

To access or correct your personal information, please email us at info@btfinance.com.au.

We do not charge for processing requests for personal information access or compliance with correction requests.

YOUR CONSENT

By requesting our assistance with your credit requirements, you consent to the collection and utilization of the information you have provided for the purposes detailed above.

TELL US WHAT YOU THINK

We value your questions and comments regarding privacy. If you have any concerns or complaints, please do not hesitate to reach out to us at info@btfinance.com.au.

COMPLAINTS

Internal Dispute Resolution

If you have a complaint, please inform us via email at info@btfinance.com.au.